In almost every position, good customer service is invaluable. Whether you are a doctor, teacher, attorney, administrative assistant, clerk, technology representative, hair dresser, sales associate and on and on.....customer service is key! Remember you may not work with outside customers but even your fellow co-workers should/can be considered customers.
Please read these valuable customer service "words" shared by Steve Ventura in the book
Serve Right
TALKING YOUR WAY TO BETTER SERVICE
The 10 important words to say:
I apologize for our (my) mistake. Let me make it right.
The 9 important words to say:
Thank you for your business. Please come back again.
The 8 important words to say:
I’m not sure, but I will find out.
The 7 important words to say:
What else can I do for you?
The 6 important words to say:
What is most convenient for you?
The 5 important words to say:
How may I serve you?
The 4 important words to say:
How did we (I) do?
The 3 important words to say:
Glad you’re here!
The 2 important words to say:
Thank you.
The 1 important word to say:
Yes.
Share your comments on these customer service "words". What words work for you or have worked "on" you?
18 comments:
Excellent customer service is always the key for businesses to succeed. These words had ALWAYS worked for me and on me:
* I am not sure about it, but I will find out
* How may I help you?
* What else can I do for you?
* I apologize for our mistake....
Mina Robles
Wherever you go, there are always customers to work with. When I was working for a cable company, I made good money because of the way I treated the customers, even if they bought something or not. I treated them the same way I would like to be treated by somebody else: With respect and good manners.
Mina Robles
Customer service is a very important aspect of any job. It is always important to make sure the customer is pleased with the service of the company. Have you ever heard the saying "the customer is always right". That means no matter what the circumstance, always try to make the customer happy.
Lia Muth
I like customer services, because it takes respecting the customers.
I also like the using of the manners that the customer service provides you when talking with customers. For example:
1.) Thank you, and have a nice day.
2.) May I be any assistance.
3.) What else can we help you with.
April S.
I apologize for my mistake. Let me make it right. Everyone makes mistakes and it is okay to admit that and make it better. You're still doing what you can to give customer service.
I'm not sure, but I will find out. Just saying I'm not sure isn't doing anything. When you say you will find out, and follow through with that, you're not only helping the customer, but yourself as well.
Melissa Lobsinger
Customer service is a very important aspect in a company, and our surroundings. The first impression is always the lasting one. So it is very important to go the extra mild, its not going to take anything away from you.
Guest love to be pampered.
When I was working in the hotel industry what works best for me are:
- I apologize for our mistake, let us make it right.
- I am not sure, but I will find out.
- What else can I do for you?
- Glad you are here.
- Thank you.
Allison
Sandra H.
I use to work for Publix and management always let us know that customers were the reason Publix existed. There were two thngs that I knew to say every day and that was "How may I help you and Thank you." Now I'm dealing with people that may have recieved a $7,000 tax bill when last year it may have been $2,500. A lot of people walk in the bulding angry and can be cruel. I always say "I'm not sure, but let me find out." I talk and try to calm them. I've had customers let me know they were upset about their bill, but they appreciated the way I treated them. That's a good feeling.
My comments on these customer service words are indifferent to my feeling on customer service. Reading these words down the list makes you devalue yourself as to think I am someone's servant of some sort. But I do believe they are true and helpful. "Yes! May I help you?" being the best for me.
SHENEA WALKER
Good customer service is very important and KEEPS clients in a business. Who doesn't like to be treated with courtesy and respect?
It's always nice to hear, "Thank you" and "Have a nice day!" But to me, it matters more when they say:
"We apologize, our mistake."
Rosa M. Fernandez
Some of the words that work in customer service for me are as follows:
Thank you for your business. Please come again.
I am not sure, but I will find out.
When working in customer service, before each customer leaves I always ask, "Is there anything else I can do for you?"
Deidra W
The list was very creative. Most of the words I exercise. I think my customer service skills are fair but can always be improved.
-Bradley B.
Customer service is very important for business retention. If for some reason there is a problem, the customer wants to feel respected and taken care of. These tips were very good for dealing with customer service. The tip that stood out the most to be was being apologetic, it makes you and the company seem sincere and thankful for the business.
-Judith B
I think all these words are great.
Without customers there would be no business, and they should come first and be served with respect even when they seem wrong.
I have seen where sometimes customers are not treated as they ought to and I would join in and try to make amends.
First impressions are lasting, therefore we should make it last.
I have used all these words and they have worked for me at different times in my working life and personal life.
Karla Banton
I always work in retail stores and first world you have to say the customer is How can I help you? The customer is the part more important for a bussines you have to make feel good with the service and you never will lose that customer..
s.Diodati
testing
lourdes
In any kind of job even working or not directly with the public, you have to deal with people in any environment you are working, living,etc. So this words are part of the good manners you have to use daily.
Everyday, work for me:
Thank you for your business.
Glad you are here!
Please,come back again.
How may I serve you?
I'm not sure, but I will find out.
Those above I use in my job day to day.
With friends or even family always using Thanks.
October 30, 2009
Roxana Alvarez
Excellent customer service is the hub of any business. These are the words that work for me:
* How may I help you?
* Thank you.
Verona H
When I visit a business and the customer service person tells me that they are glad I am here, that makes me want to go back to that store.It is good to know that I am appreciated.
Mianta
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